Campbell Chapter 9

This chapter talks about notifying users of the implemenation of policies and procedures. Notification can be done in writing, in person, or by e-mail. All of these choices have their own pros and cons.

As the book states:

Written notices are the best when audience is very large.

Personal notices are best when the subject is sensitive to users.

E-mail is best of the new policy is online.

The thing that stood out for me was how Campbell said that Managers need to be notified first. I find that to hold very true. Without notifying management first, many problems could arise:

1. With a written notice, the manager might be asked about the policy before they have even had a chance to read it.

2. Personal notices could be a problem if the management acts surprised or upset about the policy/procedure.

3. E-mail would also be bad because if an employee has a question, they are more likely to send an e-mail to their manager - and the manager might not have any other information to answer their questions.